• Well trained staff are important
• You should ask if they are specifically certified to work with your vehicles brand (OEM certified)
• Feel free to ask who a repair shops’ employees were trained, it never hurts to know more about the qualifications of the people working on your vehicle.
• You can inquire about any specific training programs that the repairers have completed that relate to your specific vehicle, or to the nature of the specific repairs you need.
• Ask if they have been accredited by CCIAP, ARA CCR, CCC, RoadTrust or other simliar accreditors.

Part of choosing the right collision repair facility is to pick one that has very well trained staff. There are a number of programs across Canada that provide ongoing training. Continuous training has been an important part of the collision repair industry for a long time, and the importance of training grows as technology changes and improves. For example, the difference between treating different varieties of high-strength steel very greatly, and treating one type of steel the way you treat another can have disastrous results.

Computers have also played an increasing role in collision repair as calibrations require increasingly high levels of precision that only a computer can provide. In addition to making sure that the staff of a repair facility is trained on OEM repair prodedures, it is a good idea to inquire about what kind of training and certifications a specific location holds before making a decision.