• First the needed parts are determined, then they are ordered
• As a consumer, you have rights regarding your old parts, which you can read about here.

As soon as possible in the repair process, the exact parts needed to complete the repair need to be ordered. Generally, the availability and cost of these parts will determine if the replacement parts are from the original equipment manufacturer (OEM). The part order will need to be approved by your insurance company, as well as your repair facility. As soon as the exact parts needed are known, they are ordered and prepared for installation.