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Parts and Material Awareness

  • You have the right to have your old parts returned to you, if they have been replaced.
  • Don’t assume that your vehicle will be repaired with OEM parts automatically, be proactive and ask in advance.
  • When the repair is finished, the repairer should give you an invoice that includes:
    • A detailed, itemized list of the parts installed, with a statement as to whether each part was provided by the OEM, a new part not provided by the OEM, or a recycled part.
    • The amount you are being charged for each listed part
    • The details regarding the return of any parts that have been removed, and if there is any reduction in cost if the return is declined.

 

When a repair facility does work on your vehicle, you have the right to have your old parts returned to you. There are a few reasons for this, and your reasons may be your own, but generally people do this because a) it gives you assurance that the parts they replaced actually needed to be replaced, and b) it’s your property, after all. Unless you tell them not to, they must offer to return your old parts, and, if you accept, give them to you in a clean container.

  • A detailed, itemized list of the parts installed, with a statement as to whether each part was provided by the OEM, a new part not provided by the OEM, or a reconditioned part.
  • The amount you are being charged for each listed part
  • The details regarding the return of any parts that have been removed, and if there is any reduction in cost if the return is declined.
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